Strategically loud
How I stopped escalating every feature request and started building a relationship with product that trusts my read.
All posts
Blog posts
Essays, notes, playbooks, and experiments worth keeping findable.
Being your customer's thought partner
The trusted advisor model breaks the moment nobody has the answers. A more honest and more useful way to show up for your customers right now.
How I'm actually using AI in customer success
A practical framing for using AI in customer success as leverage around the relationship, not as a replacement for it.