Notes from Chris Cardone on customer success, technology, AI, and the occasional useful detour.https://chriscardone.com/https://chriscardone.com/blog/csm-profile-we-keep-undervaluing/https://chriscardone.com/blog/csm-profile-we-keep-undervaluing/Customer Success has drifted toward commercial output as the primary marker of a strong CSM. The cost is showing up in other teams' queues.Sun, 24 May 2026 00:00:00 GMTCustomer SuccessExpansionSkillshttps://chriscardone.com/blog/ai-in-customer-success/https://chriscardone.com/blog/ai-in-customer-success/A practical framing for using AI in customer success as leverage around the relationship, not as a replacement for it.Sat, 23 May 2026 00:00:00 GMTCustomer SuccessAITechnology