About
About Chris
Chris Cardone is a Growth Strategist at Clay, currently based in London. He writes about customer success, GTM systems, AI, and whatever else turned out to be useful enough to share.
I’m Chris Cardone. I’ve spent the last decade in enterprise customer success and GTM, mostly at companies working on AI and revenue technology well before either became the thing everyone wanted to put on a homepage. My work usually sits where strategy, data, and operations overlap - the stack of decisions and workflow underneath a sales team’s pipeline, and the program management it takes to keep all of it running through executive turnover, scope creep, and the seventh stakeholder added to the call.
These days I’m a Growth Strategist at Clay, working with enterprise customers on the systems that determine whether their go-to-market motion actually scales. Before Clay I was at 6sense and Drift, both doing AI and predictive work years before the current wave, and at LinkSquares on the legal tech side. Earlier on I led customer success and content at an early-stage SaaS startup, ran marketing at a few small companies, and spent a stretch as the Salesforce admin who had to convince a sales floor that a CRM was a feature, not a punishment.
The through-line across all of it has been the same: helping enterprise teams turn complex technology into operational rigor. Most of what I know I picked up by building things and then watching them break in front of someone, which is also the reason I’m comfortable owning the recovery.
I’m in London for the year on a work assignment. Grew up in the US, moved around a fair amount, and was overdue for the version of that experience where the assumptions don’t carry over. When I do get out of London, I travel as much as I can, scuba dive when I can get to a coast, watch a quantity of trashy reality TV I’m not going to defend, and look forward to the occasional stretch on a beach where no one is going to mention prompt optimization or race condition resolution.
What I write about
This blog is where I put notes that turned out to be useful enough to share. Most of it lands in a few buckets:
- Customer success and account strategy - what actually works when both the slides and the renewals are real
- GTM systems and data - waterfalls, enrichment, signal stacks, agents, and the unsexy plumbing that makes any of it useful
- AI for customer-facing work - what’s worth the hype, what isn’t, and what I’ve shipped that actually saved time
- Side quests - books, travel notes, projects, and the occasional thing that didn’t fit anywhere else
Elsewhere
Contact
LinkedIn is the fastest way to reach me. For longer notes, chrisrcardone (at) gmail (dot) com.