Strategically loud
How I stopped escalating every feature request and started building a relationship with product that trusts my read.
Customer success, technology, AI, and a few useful detours.
I am Chris Cardone. I work in customer success and write about the practical side of helping teams use software well: customer work, SaaS systems, AI workflows, technology, and whatever else seems worth saving.
Latest
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Being your customer's thought partner
The trusted advisor model breaks the moment nobody has the answers. A more honest and more useful way to show up for your customers right now.
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How I'm actually using AI in customer success
A practical framing for using AI in customer success as leverage around the relationship, not as a replacement for it.